Nestle: Indias success story

Nestle: Indias success story With an employee-strength of over 3000 and turnover of US$ 497 million in 2003, Nestle India is one of the leading companies in the FMCG space in India. The company is acknowledged amongst Indias Most Respected Companies and amongst the Top Wealth Creators of India. During the first half 2004, the company registered a total income of US$ 257.8 million and net profit of US$ 23.73 million. Nestle India is a 61.85 per cent subsidiary of Nestle S.A. Switzerland and was incorporated as a limited company in 1959. It produces a wide range of products including beverages, prepared dishes and cooking aids, milk products and nutrition, chocolate and confectionery. Milk products and nutrition account for around 45 per cent of Nestle Indias total revenues. The companys beverage products generate 22 per cent of the companys total revenues, while prepared dishes and cooking aids generate 18 per cent, and chocolate and confectionery 15 per cent. Major Player in processed foods: Nestle India has over the years built strong brands like MAGGI, NESCAFE, CERELAC, LACTOGEN, KITKAT and POLO. Nestle is major player in many segments of the FMCG sector such as noodles and sauces [MAGGI], instant coffee [NESCAFE] and weaning foods. Nestle products are sold throughout India and are also exported to Russia, Hungary, Japan, USA and several other countries. These include certain international products like Nescafe and Lactogen, as well as select culinary products to meet the demand of the ethnic Indian population living abroad. For three years in succession [from 1999-2000 to 2001- 2002], Nestle India was recognized with the top Exporter Award for export of Instant Coffee, and for export of all coffees to Russia and CIS Countries. Factors for success The culture of innovation and renovation, continuous improvement and the thrust on value-for-money and affordability have helped the company to focus on adding value for the consumer. The company has continuously focused on operational efficiency; improving product availability and visibility and initiated efforts to make its products more relevant to the consumers. This has been supported by the distribution of smaller stock-keeping units (SKUs). There has been continuous focus on the seven value drivers, namely: Sales growth Profit margin Working capital intensity Fixed capital intensity Income tax rate Cost of capital Value growth duration Promotion strategy for market expansion: The following are some of the strategies used by Nestle for market expansion: Availability of NESCAFE enhanced through an expansion of the vending machine network. New consumption opportunities for chocolates and confectionery were identified and developed in areas like railway platforms, college canteens and major events. Nestle set up Cafe Nescafe and Coffee Corners across metros and mini-metros. Thrust on supply chain: During the past few years, Nestle India has continuously focused on improving the supply chain to reduce wastage, improve efficiencies and provide consumers with fresh stocks all the time. Reduction in the finished goods inventory pipeline to improve freshness of stocks and reduce working capital Control on distribution costs through innovative measures Sustained improvement in customer service levels to improve product availability across all geographies and channels Reduction in obsolescence of materials Competence in research and development: The company has access to the Nestle Groups proprietary technology/brands, expertise and the extensive centralized research and development facilities. The culture of innovation and renovation and benchmarking of consumers tastes and products is facilitated in the company by the unique Experimental Kitchen and 2Sensory Laboratory at the Head Office. Leveraging the India Advantage: Outsourcing manufacturing Nestle India has six factories and a large number of co-packers who manufacture products to Nestle specifications. Outsourcing IT advantage The Nestle Group is in the process of implementing the GLOBE project across its operations worldwide. GLOBE is a unique project and the largest of its kind and will enable the Nestle Group to maintain its competitive advantage in the increasingly complex environments of the future. Leveraging the vast consumer base in India Nestle has an optimistic outlook on the Indian economy as the income of people is increasing and the lifestyles are changing. Nestle is keen on leveraging the vast consumer market of India. Future plans: Nestle Indias objective is to manufacture and market the companys products in such a way so as to create value that can be sustained over the long term for consumers, shareholders, employees and business partners. Nestle aims to create value for consumers that can be sustained over the long term by offering a wide variety of high quality, safe food products at affordable prices. The company continuously focuses its efforts to better understand the changing lifestyles of modern India and anticipate consumer needs in order to provide convenience, taste, nutrition and wellness through its product offerings.

Different Levels Of Involvement In Social Responsibility Business Essay

Different Levels Of Involvement In Social Responsibility Business Essay A socially responsible business practices are where the corporation adopts and conducts discretionary business practices and investments that support social causes to improve community well-being and protect the environment. Here are three levels of its involvement: Social responsibility is the businesss obligation to pursue long term goals that helps the society. It goes beyond legal and economic requirements and view the business as a moral agent. Social obligation is the businesss obligation to meet its economic and legal responsibilities where it pursues social goals only when they contribute to economic goals. Social responsiveness is the capacity of the firm to conform to changing societal condition, where it tries to satisfy social needs in line with social norms. As might be expected, most initiatives related to socially responsible practices relate to altering internal procedures and policies, such as those related to product offerings, facility design, manufacturing, assembly, and employee support. An initiative can also be reflected in external reporting of consumer and investor information and demonstrated by making provisions for customer access and privacy, and can be taken into consideration when making decisions regarding hiring practices and facility and plant location, common activities include the following: Designing facilities, developing process improvement, select supplier, provide full disclosure, Developing programs to support employees well-being, measuring, tracking and reporting, providing increased access for disabled populations, projecting privacy of consumer information,Kotler.FLee.N (2005). Figure1: corporate social responsibility process. 3.2 The stages progression of an organizations social responsibilities -Promote stockholders interest by looking forward to minimize cost and maximize profit. -Following all laws and regulations and feeling obligation to satisfy other societal needs. -Managers to agree their responsibility to employees and focus on human resource affair and improving condition, to expand responsibilities to other stockholders include faire prices, good quality of product and services, safe product, and good supplier relationship. -Finally managers to feel responsibility to whole society by trying to advance the public good, preserving the environment, promoting social justice, and then support social and cultural activities. 3.3 characteristics of the social responsibility. The social responsibility major consideration is ethical. It focuses on ends. It emphasis is obligations. and Make it decision framework a long term. 3.4 The Greening of Management. The greening of management is the identification of the nearly link between an organizations decisions and activity and its collision on the natural environment, its resulted from highly visible ecological and environmental disaster. The organization go green once it shades of green shows the different approaches that an organization may take in which: Legal approach: it follows the legal obligations. Market approach: organization behave to the customers environmental preference. Stakeholders approach: organizations chooses to respond to multiples demand made by stakeholders. Activist approach: looks for ways to respect and preserve the earth and its natural resources. Terry.J 4.0 Ethics. Ethics is concerned with the study of morality and standards of conduct of reason to clarify specific rules and principles that determine right and wrong for a situation. It can be a code that you follow and live by. 4.1 ethical Leadership. The ethical leadership is the direction and example presented by senior management in terms of what is considered to be acceptable practice within an organization must inform and shape the behaviour of others. It is a leaders role to define the vision and core values of an organization. Fisher.CLovell.A(2009) Focus on the personal qualities, attitudes and mind-sets which managers need to learn and which will in turn drive improvement in business performance. Should become embedded into the education, training and development of managers and staff, and are tool for assessing performance in all business functions. Ibid Figure2: Factors that affect ethical behaviour. 4.2 Ethics Management. The business ethics management is the direct attempt to formally or informally manage ethical issues or problems through specific policies, practices and programmes. There are numerous management activities that could be regarded as aspects of business management, Some of which: Mission or values statement. Codes of ethics. Reporting/advice channels. Risk analysis and management. Ethics managers, officers and committees. Ethics consultant. Ethics education and training. Auditing, accounting and reporting. Crane.A Matten.D (2007) 4.3 Morality in Ethics. Morality is the concerned with the norms, values, and believe enclose in social processes which defines right and wrong for a person or community. Whereas the key practical direction for ethical behaviour tend to be codified in the negotiated agree framework of businesses. Morality is social attitude that distinguish between right and wrong in the human society. Distinguish morality in this way is not making an affirmation about what is objectively right or wrong, but only referring to what is examined right or wrong by people. 4.4 Mission or Values Statements. Mission or values statements are generate statement of corporate aims, beliefs, values. Such statements frequently include social goals of one kind or another and may often specify a commitment to operate in an ethical fashion. Example: the british retailer Mark and Spencer aim to be the most trusted retailer, wherever the trade by demonstrating a clear sense of social responsibility and consistency in their decision making and behaviour. Codes of ethics are explicit outline of what conduct is the desired and expected of employees from an ethical point of view within a certain organization, profession, or industry. Ibid Figure3: purposes of shared values. To develop a shared values managers are in charge for shaping the organization so that its norms, ideas, and values appeal strongly to employees. To create a good corporation of values statement one should: 1.Involve everyone in the company. 2.Allow customizing of the values by individual department. 3.Expect and accept employee resistance. 4.Keep the statement short. 5.Avoid trivial statements. 6.Leaves out religious references. 7.Change it. 8.Live it. A.Farnham(1993)state your values: hold the hot air,fortune,p117-24 5.0 Matalan Matalan is one of the UKs leading clothing and home wares retailers offering prepared fashion and home goods at up to half the similar high street price. 5.1 Matalan social responsible and ethics. As one of the UKs ten largest retailers of clothing, Matalan takes seriously its responsibility to provide its customers with clothing products that have been produced ethically. Whilst decided on ensuring its position as a provider of high quality excellent value products, this must not be at the dignity or expense of individuals with whom they sources. As social and ethical compliance is paramount in their partnership with suppliers and is seen as an obligation to be fulfilled on behalf of their customers. Matalan founded necessary to go beyond a simple customer supplier relationship, and accept the responsibility of improving the working conditions of their supplier workforce in partnership with their suppliers to improve conditions and quality of working life. To achieve that Matalan have invested a lot in recruiting people with many years experience in the industry who are on hand to work closely with suppliers at all levels of people on improving their quality of working practices and conditions. 5.2 Audit policy in Matalan Matalan have an ethical audit policy with their full time auditors, they regularly visit locations where their manufacture is import. They have launch over 650 audits in the past three years. These audits are directed in a good spirit of co-operation with management, supervisors and factory floor employees. Additionally they possess independent auditors with local language skills and they have bring more than 85 Audits in the last three years. This powerful activity has resulted in over 1100 positive curing actions being completed during the audit period. Over this past year a number of unexpected factory visits have been made in order to satisfy their own integrity. . http://www.matalan.co.uk Every article of clothing factory used for Matalan is audited, and must conform to the below: 5.2.1 Government. Every Factory must at the very least abide by local government laws on: Basic minimum wage. Over time. Minimum working age. Hours of work. 5.2.2 Social. All factory owners and Management allow and support: Freedom Of Association. Collective Bargaining. Independent Works Committees. Working to paying a realistic living Wage. Complaints procedure. Ibid Matalan recognizes its responsibility to minimize the promising for causing harm to the environment and struggle to sustain and ameliorate the environment through the careful consideration of design, alternative of materials and operational procedures. Matalan is achieve to complying with all regulatory and legislative requirements in all aspects of the business and will undertake where practicable to ensure that its contractors and suppliers also comply. The company views this as a minimum basic with awe to environmental issues. ibid 6.0 My suggestion to Matalan. An ethical policy should be set up to set standards and give guidelines regarding the way advance Promotions should operate in Ethically. It is useful to hold this set of basis values and approaches to the method of running business on a daily basis. The ethical policies focuses around this key areas: 6.1 Employees. Promotion values of employees as a key resource, a good employee communication, involvement and responsibility both individual and team could be for central importance. Giving an equal opportunity to every employee for personal recognition, regardless of personal background or culture belief, and also provide salary without exploitation. executives must set a best example. honesty and integrity must be first concern, executives must have an open door policy and welcome suggestions and care from employees. This to allow employees to feel comfortable discussing any issues and will bright executives to concerns within the work force. executives must reveal any conflict of interests regard their position. 6.2 Customer. Everyone must play a part in providing efficiency and quality to customers. Set Promotions believes that honesty in dealings with customers is necessary for a sustained and successful business relationship. Personal network, helpful and responsive action are aspects of the service to provide to establish long term relations with our customers. 6.3 Supplier. Promotions should aim to develop relationships with suppliers based on common trust and all dealings should be directed in a professional manner at all times. Also undertake to pay suppliers on time and concur to agreed terms. All supplier relationships should determined against feedback and Quality Counts standards given to suppliers on a time basis. 6.4 Community. Promotions seek to insure agreement with legislation affecting its operations. Matalan will have to look for how to serve and support the community where it functions by providing services profitably and efficiently, and by giving good employment opportunities and work conditions. They should take into account the concerns of the immense community including national and local interests. In particular, Matalan should accept a chosen local charity and essay to augment money outside of business interests for a good act. Matalan might occur some problem if this suggestion is adapt such Resistance of employees to the new norms. Difficulties of employee and customers in getting used to the new style. Conflict between employees and managers due to new rules. Conclusion. Overall, some basic models of social responsibility have been introduced briefly. Hence, a general idea about social responsibility should be achieved and ethically. Moreover, the benefit of utilising social responsibility successfully is clear so that is strongly recommended that Matalan should achieved at least a basic task of managing its social responsibility in order to lead the organization to success.

Trip to Florida :: essays research papers

It's hard to decide which entertainment to see near Orlando, Florida first.Universal has a lot for kids, Spiderman, Cat in the Hat, Popeye water rides, some of the rides you can only go on with a child so this was the first time I got to ride them with my sister's kids. I guarantee you will want to come back. This was my first time at SeaWorld and it was a lot to see in 1 day, luckily we had the second day free to spend more time, and I still didn't see it all. It is good if kids like to see animals (like zoos and aquariums) and touch and feed them (dolphins and stingrays and sea lions) and watch shows. WDW is actually 4 parks and it is impossible to see in just 1 day. Magic Kingdom has the classic rides (Space Mountain, Haunted Mansion, Pirates of Carribean, etc) mostly slow (but sometimes dark & scary) for kids and adults. Epcot has different countries represented, but not many rides, except the new one "Mission Space" (more for adults); not as entertaining as MK. MGM has a good selection of rides for kids and shows and a couple adult rides (Rock-n-roll coaster, Tower of terror); my first time there was 2 years ago and it was fun but not as much fun as MK. Animal Kingdom is "nahtazu" (not a zoo) but had few rides for kids and adults (safari, dinosaur); it was as interesting as a zoo, but not as fun as MK. They also have water parks if you go in summer, and a racetrac/sports park, I've never been to yet. Obviously my favorite is Magic Kingdom. I definitely wouldn't go to Orlando without spending time at Universal/IOA too, I love Jurassic Park ride, and Back to the future ride, and ET ride, and new Mummy ride, and Men in black ride. (They're rides are related to movies or TV) I went to Busch Gardens years ago, but my sister said they improved it a lot. It's not just flowers and plants, it has lots for kids to ride too (more like fair rides).

The Creation of Encyclopedia :: History Philosophy Philosophers essays

The Creation of Encyclopedia Webster's New World Dictionary defines the Enlightenment as "an 18th-century European philosophical movement characterized by rationalism, an impetus toward learning, and a spirit of skepticism and empiricism in social and political thought." During this period of enlightenment, the way the world was viewed changed in a large part because of the group of philosophers known as the philosophes. During the Enlightenment the greatest philosophical movement of the philosophes was the creation of the Encylopedie ou Dicionnaire raisonne des sciences des arts et des mà ©tiers, or in English; the rational dictionary of the sciences, the arts and the crafts, otherwise known as the Encyclopedia. The philosophe's encyclopedia is regarded so highly because it brought about a new way of thinking, an enlightened way of thinking. The encyclopedia, according to the Electric Library, dates back to Aristotle and his attempts at compiling large amounts of information. Other encyclopedia's were written after Aristotle's attempt, including one that was published just a few years before the philosophe's Encyclopedia, the Ephraim Chambers's Cyclopaedia. (1) According to the Denis Diderot History web page, the Ephraim Chambers's Cyclopaedia was the inspiration for the philosophe's Encyclopedia. The intention was to create a French translation of the Ephraim Chambers's Cyclopaedia, but when Denis Diderot was hired as editor, the outlook of the Encyclopedia changed. Diderot did not want a mere translation; instead he wanted an encyclopedia that would "enlighten and explain every aspect of existence." (1) Denis Diderot and another editor, Jean le Rond d'Alembert, a noted scientist and mathematician, started working on the Encyclopedia in 1745. Among the many responsibilities of creating such a big compilation of knowledge, was finding authors to write the Encyclopedia. To accomplish this task, Diderot and d'Alembert employed the services of some of the greatest minds of the time: people like Voltaire, Turgot, Quesnay, d'Holbach, Montesquieu, Buffon, and Rousseau. Robert Morrissey summed up the philosophes efforts by saying that, "these great minds (and some lesser ones) collaborated in the goal of assembling and disseminating in clear, accessible prose the fruits of accumulated knowledge and learning." (2) The Encyclopedia itself consists of seventeen volumes with a total of roughly 72,000 articles and 16,500 pages. According to Morrisey, "the typical article includes the head word, its part of speech and gender, the category of knowledge to which the article belongs (e.

Managed Health Care Issues Essay -- Health Care, Utilization Managemen

When one examines managed health care and the hospitals that provide the care, a degree of variation is found in the treatment and care of their patients. This variation can be between hospitals or even between physicians within a health care network. For managed care companies the variation may be beneficial. This may provide them with opportunities to save money when it comes to paying for their policy holder’s care, however this large variation may also be detrimental to the insurance company. This would fall into the category of management of utilization, if hospitals and managed care organizations can control treatment utilization, they can control premium costs for both themselves and their customers (Rodwin 1996). If health care organizations can implement prevention as a way to warrant good health with their consumers, insurance companies can also illuminate unnecessary health care. These are just a few examples of how the health care industry can help benefit their patients, but that does not mean every issue involving physician over utilization or quality of care is erased because there is a management mechanism set in place. With the high degree of variations in health care, patients can be under or over treated or even treated with the wrong treatment for their illness. These unwarranted care techniques can be categorized into three different situations. The first category of unwarranted care is the use of evidence or lack thereof, based on other medical care. The way to explain this category is that a care plan for a patient is proven effective without any proof as to why. The example given by Kongstvedt (2007) is the use of beta blockers post heart attack. Beta blockers prove to be effective in nearly one h... ...rnational Journal for Quality in Health Care, 14(1), 5-13. Jacobson, P. (1999, July/August). Legal challenges to managed care cost containment programs: an intital assessment. Courts & Managed Care, 69-85. Kongstvedt, P. R. (2007). Essentials of managed health care. Sudbury, Mass: Jones and Bartlett. McGlynn, E, Asch, S, Adams, J, Keesey, J, & Hicks, J. (2003). The quality of health care delivered to adults in the united states. The New England Journal of Medicine, 248(26), 2635-2645. Rodwin, M. (1996). Consumer protection and managed care: issues, reform proposals, and trade-offs. Houston Law Review, 32(1319), 1319-1381 Starfield, B, Cassady, C, Nanda, J, Forrest, C, & Berk, R. (1998). Consumer experiences and provider perceptions of the quality of primary care: implications for managed care. The Journal of Family Practice, 46(3), 216-226.

Implement Customer Service Standards Essay

According to the survey recently performed on ABC Bank, it has been found that there has been a big decrease in the number of customers over the past six months. This is due to poor customer service. Therefore, Peter Sellers, as the Manager of the bank, needs to confirm the same and make a report about the issue as soon as possible. In order for Peter to be able to identify the customer service satisfaction or problems, he will use different methods to gather information from both internal and external customers. Suggestion boxes or comment cards will be available, to gather information, complaints and feedback, internally. There will be one-on-one questioning, observation as well as being able to do online surveys and/or fill survey forms, at their convenience. For external customers, feedback will be collected through emails, surveys, questionnaires and/or complete online surveys. Peter has decided to use the brainstorming method so as to able to undertake solutions to the problems identified. According to him, brainstorming will be a useful way of generating radical solutions to the problems. Since brainstorming combines a relaxed, informal approach to problem-solving with lateral thinking, it asks that people come up with crazy and creative ideas and thoughts that can be crafted into original, creative solutions to the problem that needs to be solved, while others can still come up with more ideas. As brainstorming can be divided into two types: individual and group brainstorming; Peter has decided to go with individual brainstorming. He feels that when his staff brainstorm on their own, they come up with more ideas (and often better quality ideas) than groups of people who brainstorm together. Eventually he will place his staff members into group brainstorming, as group brainstorming can develop ideas in more depth than individual brainstorming. It also helps everyone to feel that they have contributed to the solution and it reminds people that other people have creative ideas to offer. Most of the time, brainstorming is fun and it can be a great way for team building. Afterwards, he will combine the individual and group brainstorming, in order to get the best results out of all the ideas generated from the brainstorming sessions. Changes will be transmitted to employees via emails, letters, memos, reports, bulletins, and electronic mail and will be communicated to the external environment through electronic mail, internet web sites, letters, advertisements, brochures, as well as news releases will be used. Sending messages through mobile phones will be used, since nowadays Mobile SMS has become a popular type of informal written communication. Meetings, conferences or conventions will also be convened internally. Quality management can be considered to have four main components: quality planning, quality control, quality assurance and quality improvement. It does not aim to assure ‘good quality’ by the general definition, but rather to ensure that an organisation or product is consistent. It is focused not only on product/service quality, but also the means to achieve it. Quality management therefore uses quality assurance and control of processes as well as products to achieve more consistent quality. According to Peter, International Organisational Standards (ISO) will be the best quality management system to ensure establishing quality organisational service standards.

The Blue Spider Project

Is it true when you enter project management, you either go up the organization or out the door? Yes that is the truth, because there are only two places you can go from program management, namely up to the organization or out the door. There are only very few engineers who failed in program management and permitted to return to the project. In real life, failing managing a project means you will get fired in most cases. In this case the project manager should count himself lucky of getting back his job as an engineer.Is it possible for an executive to take too much of an interest in an R&D project? Yes it is possible, but it is more important that the project manager concentrates more on the administrative work. If the influence of an executive is suppressing individuality of the competent team members it will be too much of an interest, because every team member should have the possibility to contribute in their own way.Should Paul Evans has been permitted to report information to Gable before reporting it to the project manager? In the one hand he has to report to him every morning with the raw data results of the previous days, but in the other hand Paul Evans himself thinks that Gable might manipulate them, because he thinks this is his own project. In most cases this should not be allowed because the information can be used against the project manager. It would be a better solution that the project manager should be informed at first if the information might strongly influence the project.Is it customary for the project manager to prepare all of the handouts for a customer interchange meeting? Yes of course, it is necessary because every one of them want a copy of all handouts to be presented at last 3 days before. Furthermore it is essential for them, because they want to scrutinize the data. Furthermore it is necessary for them to make the right decisions and avoid mistakes. The most recommended thing for a project manager is to write the minutes on his own because he can be sure that nobody is interpreting any decision or discussion in a wrong way afterwards. Gary must take in consideration that all administrative work is necessary and should be taken serious, because one day it might become an importance at a later stage of the project to have right decision and information by the customer.What happens when a situation of mistrust occurs between the customer and contractor? If there is a situation of mistrust, raising the frequency of interchange meeting from one meeting per month up to one meeting per week is important. But the negative thing of this change is the huge amount of paperwork. Meetings could also be postponed which leads to a time delay. Furthermore, to improve the interchange of information between the contractor and the customer, the contractor should place some stuff to the company of the customer.Should a project manager ever censor bad news?The project manager has to report about the performance. Insufficient performance will provoke a negative reaction of a project sponsor. We think a project manager should deliver almost all the facts as soon as possible and as objectively as possible. There are three possibilities of controlling the performance and to have an overlook of a work package. First the green traffic light, which means, everything is on the right way. Then there is the orange traffic light which tells the project manager to talk to the project team first, to find possible solutions for the problems. An least the red one, which leads to an report from the project manager to the upper management to get help.Could the above- mentioned problems have been resolved if there had been a singular methodology for project management in place? It is a tricky task to select the most suitable project management methodology due to the fact that there are a few dozens of factors that should be considered. There is no good or bad methodology only the most suitable one. I believe that the mis sing communication and the violation of protocol were the main reasons for the above mentioned problems. Some methodologies could be the crystal method and waterfall method.The crystal method focuses on communication, while the waterfall method focuses on the protocol issue. However, the  above mentioned problems would not occur if there was a good communication between the responsible people. A project manager who can communicate thoroughly and effectively with his team, his customer, and his company leadership will go far. He will have a higher degree of customer satisfaction. His team will be better engaged and understand what is expected of them. So in this case study the project manager is one of the people to be blamed.Can a singular methodology for project management specify morality and ethics in dealing with customers? If so, how do we then handle situations where the project manager violates protocol? When it comes to project management, ethics which are defined as the m oral values and beliefs, are extremely important in gaining the support of the project team and customers. It is so much easier to point the fingers at one person. However, ethically no person should be singled out for the project failure. A methodology called PRINCE might lead to more objective evaluation and assessment of project. But with the addition that it only helps the responsible people to handle ethnics and is not doing the whole job for them.A singular methodology cannot specify morality and ethnics in dealing with customers. Could the lessons learned on success and failure during project debriefings cause a major change in the project management methodology? Reflecting experience is an element of the final project report with the explicit objective of knowledge transfer for future projects. This report has to be compiled by the project manager and includes conclusions and recommendations in the sense of summarizing what can be improved in future projects. The blue spider project will not benefit a lot from the debriefing because the mistakes had already been done and the project finished. But the project manager Gary and his team could use this knowledge in order to choose a new project management methodology and learn from their mistakes.